Orders and Shipping Information

1. What States does Vitiamo ship to within the US?

Vitiamo Ships in countries and regions around the world from multiple locations. For the United States, our products are shipped to and warehoused in Florida. From Florida, the product is shipped to Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

 

2. How do I track the status of my order?

You can also sign into your Account and go to Order History, or if your order has shipped you can utilize the Tracking Link sent in your Shipping Confirmation Email.

 

3. How do I change the address on my order?

Please contact our Customer Service Department to assist you with updating your order.  However, once your order is shipping or has been shipped, we are unable to alter the delivery address. You will need to contact the carrier for available options.

 

4. Can I cancel my order?

Please call or write the company within 2 hours of your order being placed to inform us that you have made a mistake.  We will issue a full cancellation and refund. Following your order preparation or shipping, we will not be able to fully cancel your order. Please contact our Customer Service Department to best help you.

 

5. Why was my order cancelled?

If your order was cancelled, please contact our Customer Service Department for reason for cancellation. Your Credit Card will not be charged for cancelled items. The pending charge authorization will automatically drop from your account 3-5 business days after cancellation.

 

6. Why did my package arrive with missing or damaged products?

These things happen.  While it is our goal to ensure that your product arrives in good condition, there are rare occasions when your product has issues during a shipment. Please handle damaged glass with extreme safety and contact our Customer Service Department immediately.

 

7. Why have I not received my order?

Please verify you have received a shipping confirmation and tracking link from the carrier for your order. Please verify the status of the shipment on the carrier’s website.  If the carrier indicates the package was delivered, but you have not received, check around to confirm if it was received on your behalf. You should also attempt to verify with the carrier the delivery location. If these verifications check out and your product is MIA, please contact our Customer Service Department immediately to resolve the concern.

 

8. What is Vitiamo's Return Policy?

Shipping laws prohibit the return of your product. If you're having issues or concerns regarding your non-returnable product, please contact our Customer Service Department immediately to resolve the concern.

 

9. How long does it take for an order to be delivered?

Orders are generally prepared within 2 business days of order placement, including expedited shipments. The product is being shipped from Europe. Please allow three to six weeks for your product to arrive at its destination. You will receive an email confirming your order has shipped with an estimate arrival date, tracking link and additional tracking information specific to the carrier.